CHECKED LUGGAGE

Checked-in baggage includes those articles checked-in for hold transportation and they are not available to the passenger during the whole flight. This baggage is weighted, tagged and registered on the passenger’s ticket and a receipt is given to the passenger. As provided by the current regulation and by the transportation conditions of the Carrier, it is forbidden to insert valuables, money, passports and other identification documents, jewellery a/o other fragile items (e.g. cameras, CD or MP3 player, camcorder, mobiles etc.etc.) inside checked-in baggage We would like to remind you that for security reasons it is strictly forbidden to give or accept baggages from other passengers.

Hold baggage allowance

The bag allowance for checked baggage varies depending on the route and is specified on the ticket: short, medium, or long haul, except where otherwise specified (e.g., special flights or specific destinations). The baggage allowance can be pooled among groups of passengers traveling together (e.g., family or people in the same group or on the same booking). In this case, the baggage allowances of each passenger are combined to create a group total; it is important to remember that the total weight of the baggage for the same group cannot exceed the cumulative baggage allowance.

Example: In a group/booking of 10 passengers, each with a baggage allowance of 1 piece with a maximum weight of 20 kg, pooling the allowance means the group can carry 10 pieces of 20 kg each in total. Therefore, if one member of the group has 2 bags and another has no checked baggage, the pooled allowance permits carrying the second bag without penalty.

THE HOLD BAGGAGE ALLOWANCE IS STRICTLY CALCULATED PER PERSON; SO IT IS FORBIDDEN TO TRANSFER A PART OF THE WHOLE ALLOWANCE FROM ONE PASSENGER TO ANOTHER

* If included by the fare conditions of the selected fare
** The service can be added after making the reservation and within 72 hours before the flight departure through the menu "MY RESERVATION" directly on the home page. During the web check-in from 48h before the flight departure up to 3h before (web check-in not available from Olbia and Nanjing).

The following policy applies to all destinations (excluding USA): the weight exceeding the allowed checked amount will be charged using a weight concept in which the cost varies depending on the destination:

• Short Haul - Flight Length up to 07:00h : from $11 to $12 per kg
• Long Haul - Flight Length more than 07:00h : from $17 to $19 per kg

For passengers with Cuban citizenship who have made a reservation from / to Cuba they are entitled to bring 2 piece of 23KG each of baggage. The baggage allowance of 2 piece of 23 KG each is only for flights operated by NEOS and not by other carriers.

These surcharges must be paid at the departure airport and not at the travel agency. For the safety of the airport staff, any hold baggage cannot exceed the weight limit of 32 kilos. Neos reserves the right to deny the boarding of any item exceeding that weight. To view weight limits and fares Click here.

For all destinations with piece concept: If the passenger has an extra weight within 10kg at the airport ,an extra fee of 50$ will be charged directly at the check in. For extra info Click here.

If the passenger buy an extra piece baggage weight is not cumulative

Baggage tag

Neos requests that the hold baggage is identified with a name tag displaying your name, surname, address and phone number. It is important to remove from your baggage any tag concerning previous travels. A name tag will help the airport staff to correctly identify your baggage in case of loss or mishandling.

Forbidden articles in the hand or in the hold baggage

For EUROPEAN market As per Reg. (CE) N. 820/2008 and local regulations, some articles cannot be transported in the cabin and in the hold of the aircrafts. Futher information are available on Enac website.

For USA market see link below Click here